Challenges
The Johns Hopkins Nursing intranet was getting old and resources that are essential to bedside care were disorganized and hard to find.
“When looking for specific education topic for patient or for RN it can sometimes take a few links before you get to the site you need. It needs to be more streamlined.”
Research
I designed a five question survey which was distributed to key nursing staff at the Johns Hopkins Hospital. Through a network of nurse directors and managers, the survey was sent across a diverse groups of nursing staff. The survey asked about ease of navigation, intranet usage, and additional feedback. More than 100 nurses responded to the survey during a three week period.
Solutions
During thematic analysis of the survey results common themes arose immediately. These themes centered around two core pain points: human resource documentation and job aid resource findability, and department and health system news relating to nursing. Through these findings I developed the following UX solutions to alleviate these pain points.
An enhanced homepage that includes frequently accessed documents and resources, quick links to tools and important sections, news and events, and a quick and easy to use document searching tool.
Inner pages include a minified version of the section specific document search tool and popular resources list just below the section navigation.
Top-level sections of the intranet include a quick document search, and a dynamic display of the most accessed sections and resources.
The implementation of a content search filter for those pages that were long and difficult to navigate. Now, all you have to do is filter by typing in key terms.